Become a member

TERMS AND CONDITIONS SECTION 1 MEMBER BENEFITS Active Dingdoor Plus Members may be eligible to receive the following membership benefits, subject to availability, eligibility requirements, operational limitations, service-area restrictions, provider participation, and these Terms and Conditions. 1.1 URGENT RESPONSE WITHIN 24 HOURS Submit an urgent request and a Dingdoor Plus team member will contact you within twenty-four (24) hours to assist with your issue and help coordinate priority scheduling, subject to provider availability. 1.2 PERSONAL ASSISTANCE A dedicated assistant to help with emergencies, project coordination, scheduling, provider communications, price negotiations, claim resolution, inspections, reminders, follow-ups, and ongoing support all within one ecosystem designed to make your life easier and less stressful. 1.3 10% OFF ON ELIGIBLE SERVICES Enjoy up to ten percent (10%) savings on eligible Dingdoor services and products, on top of our competitive pricing. No promotional codes or minimum purchase requirements are necessary. Eligibility requirements, limitations, and exclusions apply. 1.4 ACCESS TO PREFERRED PROVIDERS Access to Preferred Providers: verified, insured, and quality-monitored professionals participating in the Dingdoor ecosystem. Providers may be subject to identity verification, business verification, insurance verification, licensing verification where applicable, and ongoing quality-control monitoring. 1.5 DINGDOOR GUARANTEE Eligible Dingdoor Plus Members may receive access to the Dingdoor Guarantee, providing up to Two Thousand Dollars ($2,000 USD) in labor-related corrective work benefits for qualifying workmanship-related claims, subject to eligibility requirements, verification, inspection, and approval by Dingdoor. 1.6 CANCEL ANYTIME Flexible month-to-month membership with no long-term commitments. Enjoy your membership benefits through the end of your billing cycle and cancel whenever you choose, subject to the applicable cancellation terms contained in these Terms and Conditions. SECTION 2 MEMBERSHIP & ELIGIBILITY 2.1 Membership Program Dingdoor Plus is a subscription-based membership program offered by Dingdoor, Inc. ("Dingdoor") to homeowners and renters seeking enhanced service, support, savings, and access to exclusive membership benefits. By enrolling in Dingdoor Plus, you agree to these Terms and Conditions and any future updates communicated by Dingdoor. 2.2 Eligibility Membership is available to individuals eighteen (18) years of age or older. 2.3 Membership Term Your membership begins on the date of enrollment and automatically renews on a monthly basis until canceled in accordance with these Terms and Conditions. You may cancel your membership at any time through the Dingdoor Platform or by contacting Dingdoor Support at [email protected]. 2.4 Property Information Authorization By providing your property address, you authorize Dingdoor to obtain, review, and utilize publicly available property information, including property characteristics, ownership records, permit history, and other information reasonably necessary to improve services, recommendations, maintenance planning, scheduling, and customer support. 2.5 Property-Based Membership Each Dingdoor Plus membership is associated with a single property address, and all membership benefits apply exclusively to that enrolled property. 2.6 Authorized Users The primary account holder may designate one or more authorized members to access and manage services associated with the enrolled property. Authorized users may schedule services, communicate with providers, approve appointments, and utilize membership benefits on behalf of the enrolled property. All authorized users of the enrolled property shall be subject to these Terms and Conditions and shall share the same membership benefits, limitations, exclusions, and obligations associated with the membership. 2.7 Non-Transferability Membership benefits may be shared among authorized users of the enrolled property but may not be transferred, assigned, extended, or applied to any other property, even if owned, occupied, rented, managed, or controlled by the same individual, household, family members, or account holder. 2.8 Additional Properties Each additional property requires its own active Dingdoor Plus membership to receive Dingdoor Plus benefits. SECTION 3 SUBSCRIPTION FEE 3.1 Monthly Billing Plan The Dingdoor Plus membership fee is Nineteen Dollars and Ninety-Nine Cents ($19.99 USD) per month under the Monthly Billing Plan. 3.2 Annual Billing Plan Members who enroll in the Annual Billing Plan receive pricing equivalent to Eighteen Dollars and Thirty Cents ($18.30 USD) per month, billed as a single annual payment. 3.3 Automatic Billing Authorization Membership fees are automatically charged to the payment method on file on the same day of each monthly billing cycle or on the same annual renewal date, as applicable. By enrolling in Dingdoor Plus, Customer authorizes Dingdoor to process recurring payments using the payment method on file until the membership is canceled in accordance with these Terms and Conditions. Customer is responsible for maintaining accurate, current, and valid payment information at all times. 3.4 Pricing Modifications Dingdoor reserves the right to modify membership pricing, fees, benefits, billing structures, or billing terms at any time upon providing reasonable notice to active members. Any pricing changes shall apply prospectively and shall become effective on the next applicable renewal or billing cycle following such notice. 3.5 Failed Payments If a payment is declined, rejected, reversed, disputed, charged back, or otherwise cannot be successfully processed, Dingdoor may suspend, restrict, or terminate membership benefits until all outstanding amounts have been paid. Dingdoor reserves the right to retry failed payment transactions using the payment method on file and to request updated payment information when necessary. 3.6 Taxes Membership fees do not include applicable taxes, governmental fees, assessments, or similar charges that may be imposed by applicable law. Any such amounts may be added where required. 3.7 Non-Refundable Fees Membership fees are non-refundable except where required by applicable law. No partial refunds, prorated refunds, credits, or reimbursements shall be issued for unused portions of a billing cycle, canceled services, unused benefits, periods of inactivity, or failure to utilize membership benefits. SECTION 4 URGENT REQUEST ASSISTANCE 4.1 Urgent Requests As part of the Dingdoor Plus Membership, members may submit urgent service requests through the Dingdoor Platform. 4.2 Dingdoor Response Efforts Upon receipt of a qualifying urgent request, Dingdoor will make commercially reasonable efforts to contact the member within twenty-four (24) hours to better understand the situation, assess available options, provide guidance, and assist in coordinating a potential solution. 4.3 Provider Availability Dingdoor may contact one or more Service Providers that may be available to perform the requested service and assist in facilitating communications, scheduling, and service coordination. However, all service availability, response times, scheduling, acceptance of work, pricing, and performance of services remain solely subject to the availability, capacity, location, scheduling constraints, and independent discretion of the applicable Service Provider. 4.4 No Guarantee of Resolution The twenty-four (24) hour response commitment applies solely to Dingdoor's effort to provide assistance, guidance, communication, and coordination support and does not constitute a guarantee that a Service Provider will be available, dispatched, scheduled, or able to resolve the issue within such timeframe. While Dingdoor will use commercially reasonable efforts to help facilitate a timely solution, Dingdoor does not guarantee the resolution of any emergency, urgent matter, repair, service request, property condition, project issue, or customer concern within any specific period of time. 4.5 Marketplace Status Customer acknowledges that Dingdoor operates as a technology platform, service coordination platform, customer support platform, and marketplace connecting Customers with independent Service Providers. Dingdoor does not perform, supervise, direct, control, manage, or guarantee the physical services performed by Service Providers. 4.6 Limitation of Liability To the fullest extent permitted by applicable law, Dingdoor shall not be liable for delays, scheduling limitations, Service Provider availability, inability to secure a provider, unsuccessful repairs, incomplete services, property damage, losses, costs, expenses, business interruptions, consequential damages, or other outcomes arising from or related to an urgent service request. The availability, timing, quality, and outcome of any service remain subject to the actions and decisions of the applicable Service Provider. 4.7 No Emergency Service Nothing in this section shall be interpreted as creating an emergency response service, disaster response service, guaranteed dispatch service, guaranteed repair service, public safety service, first-response service, or assumption of liability by Dingdoor. Urgent Request Assistance is a membership coordination benefit intended to help members obtain support and access available Service Providers more efficiently and does not create any guarantee of provider availability, service completion, or problem resolution. SECTION 5 PERSONAL ASSISTANCE 5.1 Personal Assistance Benefit As part of the Dingdoor Plus Membership, members may receive access to Personal Assistance services designed to help coordinate projects, schedule appointments, facilitate provider communications, assist with emergencies, support price negotiations, monitor claims, coordinate inspections, manage reminders, conduct follow-ups, and provide general customer support through the Dingdoor ecosystem. 5.2 Scope of Assistance Personal Assistance is intended to simplify the customer experience and help members manage service-related needs more efficiently. However, Personal Assistance is a coordination and support benefit only and does not constitute professional advice, project management services, property management services, emergency response services, construction management services, legal services, insurance services, financial services, or a guarantee of outcomes. 5.3 Human and AI Assistance Dingdoor may provide Personal Assistance through human representatives, AI-powered assistants, automated systems, or a combination thereof. Such tools may be used to collect information, organize requests, facilitate communications, coordinate services, manage reminders, assist with scheduling, monitor service progress, conduct follow-ups, support customer-service processes, and help manage administrative aspects of service requests. 5.4 Availability Limitations Availability of Personal Assistance may vary based on business hours, staffing levels, service demand, holidays, emergencies, geographic location, operational requirements, or other factors determined by Dingdoor. Human assistance may not be available at all times, and certain requests may initially be handled by AI-powered systems, automated support tools, or other technologies utilized by Dingdoor. Dingdoor reserves the right to determine the structure, availability, staffing, scheduling, communication methods, and operational procedures associated with the Personal Assistance benefit. 5.5 Reasonable Efforts Dingdoor will make commercially reasonable efforts to assist members, communicate with Service Providers, facilitate scheduling, coordinate follow-ups, support claim-related communications, and assist with resolution efforts when appropriate. However, Dingdoor does not guarantee provider availability, appointment availability, service performance, project completion, pricing outcomes, claim outcomes, emergency response times, scheduling results, inspections, repairs, communications, or resolution of any specific issue. 5.6 Provider Independence The availability, timing, quality, pricing, and performance of services remain subject to the independent decisions, availability, capacity, business operations, and actions of the applicable Service Provider. Customer acknowledges that Dingdoor operates as a technology platform and service coordination ecosystem and does not perform the underlying services provided by independent Service Providers. 5.7 Limitation of Liability To the fullest extent permitted by applicable law, Dingdoor shall not be liable for delays, missed appointments, provider actions, provider omissions, project outcomes, scheduling limitations, claim outcomes, pricing decisions, service performance, AI-generated recommendations, automated communications, data collection activities, administrative processing delays, or other matters outside Dingdoor's reasonable control. 5.8 No Guarantee of Outcomes Nothing in this section shall be interpreted as creating a guarantee of service, guarantee of provider availability, guarantee of pricing, guarantee of project completion, guarantee of claim resolution, guarantee of emergency response, guarantee of scheduling success, or assumption of liability by Dingdoor. The Personal Assistance benefit is intended solely to provide coordination, support, communication, and administrative assistance within the Dingdoor ecosystem and does not create any obligation by Dingdoor to achieve a specific outcome, result, service level, or resolution. SECTION 6 DINGDOOR GUARANTEE 6.1 Eligibility The Dingdoor Guarantee is available exclusively to active Dingdoor Plus Members who have maintained an active membership for a minimum of three (3) consecutive months. Members who cancel their membership before completing three (3) consecutive months are not eligible for the Dingdoor Guarantee. 6.2 Guarantee Benefit Subject to inspection, verification, eligibility requirements, and approval by Dingdoor, the Dingdoor Guarantee may provide up to Two Thousand Dollars ($2,000 USD) in labor-related corrective work benefits for qualifying workmanship-related claims. Any approved benefit shall be provided exclusively in the form of Dingdoor service credits and not as a cash reimbursement, cash payment, insurance payment, monetary settlement, or direct compensation. The maximum aggregate benefit available under the Dingdoor Guarantee shall not exceed Two Thousand Dollars ($2,000 USD) per Customer and per Property during any rolling twelve (12) month period, regardless of the number of projects, claims, repairs, service requests, recurring services, or Service Providers involved. 6.3 Service Provider Responsibility and Insurance Service Providers participating in the Dingdoor ecosystem are independent contractors and independent businesses and are not employees, agents, representatives, partners, joint venturers, subsidiaries, affiliates, or legal representatives of Dingdoor. Each Service Provider is solely responsible for its services, workmanship, personnel, supervision, permits, licenses, certifications, materials, equipment, safety practices, warranties, liabilities, acts, omissions, and service outcomes. Dingdoor requires Preferred Service Providers to maintain General Liability Insurance coverage as part of their participation in the Dingdoor ecosystem. Such insurance is intended to serve as the primary source for the investigation, handling, defense, settlement, and resolution of claims involving property damage, bodily injury, negligence, defective workmanship, service-related damages, or other liabilities arising from the Service Provider's work. Any claim involving damages, losses, injuries, property damage, negligence, defective workmanship, delays, omissions, or other liabilities arising from services performed by a Service Provider shall be directed primarily to the applicable Service Provider and, where applicable, the Service Provider's insurance carrier. Dingdoor may assist in coordinating communications, collecting documentation, facilitating inspections, helping initiate claims, and managing the initial stages of the claim process on behalf of the Customer; however, Dingdoor does not assume responsibility for the underlying services performed by the Service Provider and shall not be liable for claim outcomes, insurance decisions, coverage determinations, settlements, denials, judgments, damages, losses, or other liabilities associated with any claim. To the fullest extent permitted by law, Dingdoor shall not be responsible for property damage, bodily injury, negligence, defective workmanship, delays, losses, damages, or liabilities arising from services performed by independent Service Providers. 6.4 Claim Process Claims must be submitted to Dingdoor within seven (7) calendar days following completion of the applicable service. Customers are encouraged to inspect completed work within twenty-four (24) hours following service completion and promptly report any visible concerns. Claims may be submitted through the Dingdoor Platform, the Dingdoor mobile application, or by contacting [email protected]. Dingdoor reserves the right to inspect, investigate, verify, approve, deny, limit, modify, condition, or otherwise evaluate any claim submitted under the Dingdoor Guarantee. Submission of a claim does not create an automatic entitlement to any benefit, reimbursement, repair, corrective work, or compensation. 6.5 Reimbursement Method Approved claims are resolved exclusively through Dingdoor service credits. The Dingdoor Guarantee is not a cash refund program, reimbursement policy, insurance product, warranty policy, service contract, indemnification obligation, or assumption of liability by Dingdoor. 6.6 Exclusions The Dingdoor Guarantee does not apply to: (a) pre-existing conditions; (b) normal wear and tear; (c) customer misuse, neglect, abuse, improper maintenance, or unauthorized modifications; (d) damage caused by the Customer or third parties not engaged through Dingdoor; (e) services scheduled, performed, contracted, renewed, or paid for outside the Dingdoor Platform; (f) customer payments made directly to a Service Provider outside Dingdoor-approved payment channels; (g) manufacturer defects, product defects, material defects, or supplier-related issues; (h) acts of nature, natural disasters, weather-related events, floods, hurricanes, earthquakes, fires, lightning, or other force majeure events; (i) consequential, indirect, incidental, punitive, exemplary, special, or speculative damages; (j) personal injury claims, bodily injury claims, emotional distress claims, loss of use, loss of revenue, loss of profits, loss of business, loss of opportunity, or similar damages; (k) materials, equipment, permits, inspections, upgrades, redesigns, engineering services, architectural services, utility costs, transportation costs, or other non-labor expenses; (l) claims submitted after the applicable claim submission period; or (m) matters covered by manufacturer warranties, product warranties, insurance policies, third-party guarantees, or other available remedies. 6.7 Voluntary Customer Benefit The Dingdoor Guarantee is a voluntary customer benefit offered exclusively to eligible Dingdoor Plus Members. The Dingdoor Guarantee is separate from and secondary to any liability insurance, warranty, bond, or other protection maintained by the applicable Service Provider and may only be considered after applicable Service Provider remedies, warranties, insurance protections, or other available remedies have been reviewed by Dingdoor. Subject to inspection, verification, eligibility requirements, and approval by Dingdoor, the Dingdoor Guarantee may provide up to Two Thousand Dollars ($2,000 USD) in labor-related corrective work benefits for qualifying workmanship-related claims. The Dingdoor Guarantee is intended solely as an additional customer benefit to assist with approved labor-related corrective work and does not constitute insurance, liability coverage, a warranty policy, a service contract, a guarantee of outcomes, indemnification, or an assumption of liability by Dingdoor. Nothing in the Dingdoor Guarantee shall be interpreted as creating legal responsibility for the actions, omissions, workmanship, liabilities, damages, obligations, or insurance responsibilities of any Service Provider. The Dingdoor Plus Membership, the Dingdoor Guarantee, and all related membership benefits are not insurance products, warranty programs, indemnification programs, surety products, risk-transfer mechanisms, or assumptions of liability by Dingdoor. SECTION 7 MEMBER SAVINGS BENEFIT 7.1 Savings Benefit As part of the Dingdoor Plus Membership, members may be eligible to receive up to ten percent (10%) savings on qualifying services and products obtained through the Dingdoor Platform. 7.2 Negotiation Efforts The Member Savings Benefit represents Dingdoor's commitment to negotiate and seek the most favorable pricing reasonably available from participating Service Providers. Dingdoor will make commercially reasonable efforts to obtain up to a ten percent (10%) savings whenever possible; however, such savings are not guaranteed and may vary depending on the specific service, market conditions, project requirements, provider availability, location, timing, urgency, labor requirements, material costs, permit requirements, and other factors influencing the service. 7.3 Provider Pricing Authority Customer acknowledges that all pricing is ultimately determined by the applicable Service Provider and remains subject to the Service Provider's independent business judgment, operating costs, availability, scheduling constraints, and acceptance of any proposed discount. Dingdoor does not control, establish, mandate, or guarantee the pricing decisions of independent Service Providers. 7.4 Exclusions and Limitations The Member Savings Benefit may not apply to all services, projects, service categories, emergency requests, after-hours services, holiday services, expedited services, specialty services, custom projects, permit-related work, diagnostic visits, minimum service charges, materials, third-party costs, or situations where the Service Provider establishes pricing based on urgency, schedule prioritization, limited availability, or other special circumstances. Eligibility for savings may vary depending on the service category, market conditions, provider participation, and other operational considerations determined by Dingdoor and the applicable Service Provider. 7.5 Market Pricing Disclaimer Dingdoor does not guarantee that pricing obtained through the Dingdoor Platform will be lower than pricing offered by other providers, competitors, marketplaces, contractors, or third parties. Dingdoor does not guarantee any fixed pricing, specific discount amount, market-rate pricing, price-matching, pricing parity, or pricing consistency with quotes, estimates, proposals, or pricing information obtained by the Customer from other sources. 7.6 Pricing Adjustments Customer acknowledges that initial estimates, quotes, or pricing discussions may change following an inspection, diagnostic review, site visit, discovery of hidden conditions, permit requirements, safety concerns, access limitations, scope changes, unforeseen conditions, or other circumstances identified by the Service Provider after arriving at the service location. In the event of a pricing adjustment, Customer will be notified of the basis for the adjustment and will have the opportunity to approve or decline the revised pricing before additional work is performed. If the Customer declines the revised pricing, Dingdoor and the applicable Service Provider shall have no obligation to proceed with the requested services. 7.7 No Guaranteed Discount Nothing in this section shall be interpreted as creating a guaranteed discount program, guaranteed savings program, price-matching program, fixed-pricing program, or contractual obligation by Dingdoor to obtain any specific discount, savings amount, service price, market rate, or pricing outcome. The Member Savings Benefit is intended solely as a membership benefit designed to help members obtain competitive pricing opportunities through the Dingdoor ecosystem and shall not be construed as a guarantee of pricing, discount levels, or economic outcomes. SECTION 8 SERVICE PROVIDERS AND QUALITY STANDARDS 8.1 Provider Network Dingdoor is committed to building and maintaining a trusted network of qualified Service Providers capable of delivering high-quality services to Customers through the Dingdoor ecosystem. 8.2 Verification Standards To participate in the Dingdoor ecosystem, Service Providers may be subject to onboarding requirements, identity verification, business verification, licensing verification where applicable, insurance verification where applicable, service-category qualification requirements, quality-control reviews, performance monitoring, customer feedback evaluations, background reviews where permitted by law, and other standards established by Dingdoor. 8.3 Ongoing Monitoring Dingdoor continuously monitors provider performance through customer reviews, ratings, service history, responsiveness, quality-control evaluations, claim history, customer feedback, and other operational metrics designed to help maintain a high-quality customer experience. 8.4 Independent Contractor Status While Dingdoor establishes quality standards and performs ongoing monitoring, all Service Providers operate as independent contractors or independent business entities and are not employees, agents, representatives, partners, joint venturers, subsidiaries, affiliates, or legal representatives of Dingdoor. Nothing in these Terms shall be interpreted as creating an employment relationship, agency relationship, partnership, joint venture, franchise relationship, or similar legal relationship between Dingdoor and any Service Provider. 8.5 No Control of Operations Service Providers maintain independent control over their businesses, personnel, schedules, operations, methods, tools, materials, pricing, service execution, and business decisions. As a result, Dingdoor does not supervise, direct, control, manage, or guarantee the day-to-day performance of services performed by Service Providers. 8.6 No Guarantee of Provider Conduct Although Dingdoor expects Service Providers to comply with Dingdoor standards, policies, customer-service expectations, quality requirements, and professional conduct expectations, Dingdoor cannot guarantee the actions, omissions, performance, decisions, conduct, workmanship, availability, timeliness, professionalism, or outcomes of any individual Service Provider. 8.7 Provider Responsibility Customers acknowledge that Service Providers remain solely responsible for their services, workmanship, warranties, permits, licenses, certifications, insurance obligations, liabilities, personnel, subcontractors, acts, omissions, and service outcomes. Service Providers are solely responsible for complying with applicable laws, regulations, permitting requirements, licensing requirements, safety requirements, and insurance requirements applicable to their services. 8.8 Dingdoor Assistance In the event of a service concern, complaint, dispute, workmanship issue, scheduling issue, customer-service issue, or claim, Dingdoor may assist in facilitating communications, collecting documentation, coordinating inspections, monitoring resolution efforts, and supporting the Customer throughout the process. However, Dingdoor does not assume responsibility for the underlying services performed by the Service Provider and shall not be liable for the Service Provider's actions, omissions, decisions, workmanship, delays, damages, liabilities, or service outcomes. 8.9 Provider Cooperation Service Providers participating in the Dingdoor ecosystem are expected to cooperate with Dingdoor's quality-control procedures, customer-support processes, claim-review procedures, audit procedures, and dispute-resolution efforts. However, as independent contractors and independent businesses, Service Providers ultimately retain responsibility for their own decisions, actions, communications, resolutions, and business practices. 8.10 Customer Reporting Customers are encouraged to report concerns, service issues, complaints, provider misconduct, quality concerns, safety concerns, communication issues, workmanship concerns, or other incidents directly through the Dingdoor Platform, customer support channels, reviews system, ratings system, or other communication channels made available by Dingdoor. Prompt reporting helps Dingdoor evaluate concerns, monitor provider performance, and support quality-control efforts. 8.11 Ratings and Reviews Customer reviews, ratings, feedback, quality-control audits, service history, claim history, responsiveness metrics, and operational performance metrics play an important role in maintaining the integrity of the Dingdoor ecosystem and helping identify opportunities for continuous improvement. Dingdoor reserves the right to use such information in evaluating, monitoring, restricting, suspending, removing, or otherwise managing Service Provider participation within the Dingdoor ecosystem. 8.12 Continuous Improvement Dingdoor will continue to make commercially reasonable efforts to monitor provider performance, promote high service standards, improve customer experiences, support Customers, and advance its mission of delivering a trusted and reliable service ecosystem. However, Dingdoor does not guarantee the performance, conduct, responsiveness, availability, qualifications, workmanship, pricing, scheduling, or outcomes of independent Service Providers. Nothing in this section shall be interpreted as creating a guarantee of service quality, provider performance, provider availability, project outcomes, or assumption of liability by Dingdoor. SECTION 9 CANCELLATION AND MODIFICATION POLICY 9.1 Cancellation Rights No contracts. Dingdoor Plus is a flexible membership program, and Members may cancel their membership at any time. Membership cancellations may be completed through the Dingdoor Platform or by contacting Dingdoor Support at [email protected]. 9.2 Benefits Through Billing Cycle Following cancellation, membership benefits shall remain active through the end of the current billing cycle, allowing the Member to continue enjoying the benefits associated with the membership during that period. Cancellation shall become effective at the conclusion of the applicable billing cycle. 9.3 No Partial Refunds No partial refunds, prorated refunds, credits, reimbursements, or adjustments shall be issued for unused portions of a billing cycle, unused benefits, canceled services, periods of inactivity, or failure to utilize membership benefits. Membership fees remain non-refundable except where required by applicable law. 9.4 Effect of Cancellation Upon the effective date of cancellation, all Dingdoor Plus benefits shall terminate, including, but not limited to: (a) membership pricing benefits; (b) member savings benefits; (c) priority response benefits; (d) Personal Assistance benefits; (e) recurring service discounts; (f) access to Dingdoor Plus-exclusive benefits; and (g) eligibility for future Dingdoor Guarantee benefits. 9.5 Pending Claims Claims submitted prior to cancellation may continue to be reviewed and processed by Dingdoor in accordance with the Dingdoor Guarantee terms, eligibility requirements, verification procedures, claim review procedures, and approval requirements in effect at the time the claim was submitted. Cancellation of a membership does not automatically create eligibility for a claim, nor does it obligate Dingdoor to approve, reimburse, compensate, repair, or provide benefits for any pending claim. Submission of a claim prior to cancellation shall not alter the review, investigation, verification, approval, denial, limitation, or eligibility requirements applicable to such claim. 9.6 Recurring Services After Cancellation If a Member cancels Dingdoor Plus before a scheduled recurring service, subscription service, maintenance service, or future appointment is performed, any membership discounts, pricing benefits, or Dingdoor Plus-exclusive pricing previously applied to future services may be removed. Such services may be billed at the standard non-member rate unless otherwise approved by Dingdoor. 9.7 Modifications Dingdoor reserves the right to modify, update, amend, replace, suspend, discontinue, or otherwise change these Terms and Conditions, membership benefits, pricing, eligibility requirements, policies, procedures, billing terms, operational requirements, program features, or other aspects of the Dingdoor Plus Membership at any time. 9.8 Notice of Changes Dingdoor may provide notice of material changes through email, the Dingdoor Platform, mobile application notifications, account notifications, website postings, or other reasonable means of communication. Unless otherwise stated in the applicable notice, modifications shall become effective upon posting or on the effective date specified by Dingdoor. 9.9 Acceptance of Updates Continued use of Dingdoor Plus, continued access to membership benefits, renewal of membership, payment of membership fees, continued scheduling of services, continued use of the Dingdoor Platform, or continued participation in the Dingdoor ecosystem following such notice shall constitute acceptance of the updated Terms and Conditions. 9.10 Sole Remedy If a Member does not agree with any modification, update, amendment, replacement, suspension, or change to these Terms and Conditions, the Member's sole remedy shall be to cancel the Dingdoor Plus Membership prior to the effective date of the applicable change. Nothing in this section shall be interpreted as limiting Dingdoor's ability to modify, improve, suspend, replace, restructure, or discontinue membership benefits, provided such actions are carried out in accordance with applicable law. SECTION 10 GOVERNING LAW, VENUE AND DISPUTE RESOLUTION 10.1 Applicable Local Laws To the extent applicable, services performed through the Dingdoor Platform shall remain subject to the laws, regulations, licensing requirements, permitting requirements, consumer protection laws, building codes, safety regulations, and other legal requirements applicable in the jurisdiction where such services are performed. Customers and Service Providers remain responsible for complying with all applicable laws, regulations, codes, licensing requirements, permit requirements, and governmental requirements associated with the services provided. 10.2 Exclusive Venue To the fullest extent permitted by applicable law, any dispute, claim, controversy, action, proceeding, investigation, demand, or legal matter arising out of or relating to these Terms and Conditions, the Dingdoor Plus Membership, the Dingdoor Platform, payments processed through Dingdoor, customer accounts, membership benefits, services coordinated through Dingdoor, or the relationship between Customer and Dingdoor shall be exclusively resolved in the state or federal courts located in the jurisdiction where Dingdoor maintains its principal corporate headquarters or primary legal office at the time such dispute arises. 10.3 Consent to Jurisdiction Customer expressly consents to the personal jurisdiction and venue of such courts and waives any objection based upon inconvenience of forum, improper venue, lack of personal jurisdiction, forum non conveniens, or similar legal doctrines. Customer further agrees not to initiate, maintain, or pursue claims against Dingdoor in any jurisdiction other than the jurisdiction described in these Terms, except where such restriction is prohibited by applicable law. 10.4 Good-Faith Resolution Requirement Prior to initiating litigation, arbitration, administrative proceedings, regulatory complaints, or other formal legal proceedings against Dingdoor, the parties agree to make commercially reasonable and good-faith efforts to resolve the dispute through direct communication, informal negotiations, and voluntary resolution procedures. Nothing in this section shall prohibit either party from seeking emergency equitable relief, injunctive relief, temporary restraining orders, or other remedies where immediate action is reasonably necessary to protect legal rights or prevent irreparable harm. 10.5 Equitable Remedies Customer acknowledges that violations involving intellectual property rights, proprietary information, confidential information, misuse of the Dingdoor Platform, unauthorized use of Dingdoor technology, misuse of Dingdoor branding, fraudulent activity, or other conduct causing irreparable harm may entitle Dingdoor to seek injunctive relief, equitable remedies, specific performance, temporary restraining orders, preliminary injunctions, permanent injunctions, or other remedies available under applicable law. Such remedies shall be available in addition to any other rights or remedies available to Dingdoor. 10.6 Severability If any provision of these Terms and Conditions is determined by a court or tribunal of competent jurisdiction to be invalid, illegal, unenforceable, or overbroad, such provision shall be modified and enforced to the maximum extent permitted by applicable law, and the remaining provisions shall remain in full force and effect. 10.7 Survival All provisions relating to limitations of liability, disclaimers, indemnification obligations, dispute resolution procedures, venue provisions, governing law provisions, intellectual property protections, confidentiality obligations, payment obligations, claim limitations, and other provisions which by their nature should survive termination shall survive cancellation, expiration, suspension, or termination of the Dingdoor Plus Membership. 10.8 Entire Agreement These Terms and Conditions constitute the complete and exclusive agreement between Customer and Dingdoor regarding the Dingdoor Plus Membership and supersede all prior or contemporaneous discussions, communications, representations, understandings, proposals, marketing materials, or agreements relating to the subject matter herein. Customer acknowledges that enrollment in Dingdoor Plus is based solely upon the terms expressly contained in these Terms and Conditions and not upon any oral statements, marketing materials, expectations, assumptions, or representations not expressly incorporated herein. SECTION 11 CUSTOMER ACKNOWLEDGEMENT AND ACCEPTANCE 11.1 Review of Terms Customer acknowledges that Customer has carefully reviewed these Terms and Conditions, understands their contents, and has had the opportunity to seek independent legal, financial, tax, insurance, or other professional advice prior to enrollment. 11.2 Voluntary Acceptance Customer voluntarily elects to enroll in Dingdoor Plus and agrees to be legally bound by these Terms and Conditions, including all limitations, exclusions, disclaimers, eligibility requirements, payment obligations, dispute resolution provisions, and membership requirements contained herein. 11.3 Electronic Acceptance Customer agrees that enrollment, account registration, electronic signature, digital signature, click-through acceptance, checkbox acceptance, payment submission, membership activation, continued use of Dingdoor Plus, continued use of the Dingdoor Platform, or any other legally recognized manifestation of assent shall constitute valid acceptance of these Terms and Conditions. Such acceptance shall have the same legal force and effect as a handwritten signature. 11.4 Authorization to Communicate Customer authorizes Dingdoor and its representatives to communicate regarding membership benefits, service requests, appointments, claims, billing matters, account administration, quality-control reviews, reminders, follow-ups, customer-support matters, and other membership-related activities through email, telephone, SMS, mobile notifications, platform notifications, AI-powered communications, automated systems, or other communication channels provided by Customer. 11.5 Reliance on Information Provided Customer represents that all information provided to Dingdoor is true, accurate, complete, and current to the best of Customer's knowledge and agrees to promptly update any material changes affecting the membership account. 11.6 Continuing Consent Customer acknowledges and agrees that these Terms and Conditions shall remain applicable throughout the duration of the Dingdoor Plus Membership and any subsequent renewals, recurring billing cycles, recurring services, claims, benefit reviews, or membership-related activities unless otherwise terminated in accordance with these Terms and Conditions. 11.7 Acknowledgement of Independent Service Providers Customer acknowledges that Dingdoor operates as a technology platform and service coordination ecosystem and that all Service Providers operate as independent contractors or independent business entities. Customer further acknowledges that Dingdoor does not perform the underlying services requested through the Dingdoor Platform. 11.8 Acceptance By enrolling in Dingdoor Plus, activating a Membership, submitting payment, clicking an acceptance button, using the Dingdoor Platform, or otherwise participating in the Dingdoor Plus Membership Program, customer acknowledges that customer has read, understood, and agrees to be legally bound by these terms and conditions.

TERMS AND CONDITIONS SECTION 1 MEMBER BENEFITS Active Dingdoor Plus Members may be eligible to receive the following membership benefits, subject to availability, eligibility requirements, operational limitations, service-area restrictions, provider participation, and these Terms and Conditions. 1.1 URGENT RESPONSE WITHIN 24 HOURS Submit an urgent request and a Dingdoor Plus team member will contact you within twenty-four (24) hours to assist with your issue and help coordinate priority scheduling, subject to provider availability. 1.2 PERSONAL ASSISTANCE A dedicated assistant to help with emergencies, project coordination, scheduling, provider communications, price negotiations, claim resolution, inspections, reminders, follow-ups, and ongoing support all within one ecosystem designed to make your life easier and less stressful. 1.3 10% OFF ON ELIGIBLE SERVICES Enjoy up to ten percent (10%) savings on eligible Dingdoor services and products, on top of our competitive pricing. No promotional codes or minimum purchase requirements are necessary. Eligibility requirements, limitations, and exclusions apply. 1.4 ACCESS TO PREFERRED PROVIDERS Access to Preferred Providers: verified, insured, and quality-monitored professionals participating in the Dingdoor ecosystem. Providers may be subject to identity verification, business verification, insurance verification, licensing verification where applicable, and ongoing quality-control monitoring. 1.5 DINGDOOR GUARANTEE Eligible Dingdoor Plus Members may receive access to the Dingdoor Guarantee, providing up to Two Thousand Dollars ($2,000 USD) in labor-related corrective work benefits for qualifying workmanship-related claims, subject to eligibility requirements, verification, inspection, and approval by Dingdoor. 1.6 CANCEL ANYTIME Flexible month-to-month membership with no long-term commitments. Enjoy your membership benefits through the end of your billing cycle and cancel whenever you choose, subject to the applicable cancellation terms contained in these Terms and Conditions. SECTION 2 MEMBERSHIP & ELIGIBILITY 2.1 Membership Program Dingdoor Plus is a subscription-based membership program offered by Dingdoor, Inc. ("Dingdoor") to homeowners and renters seeking enhanced service, support, savings, and access to exclusive membership benefits. By enrolling in Dingdoor Plus, you agree to these Terms and Conditions and any future updates communicated by Dingdoor. 2.2 Eligibility Membership is available to individuals eighteen (18) years of age or older. 2.3 Membership Term Your membership begins on the date of enrollment and automatically renews on a monthly basis until canceled in accordance with these Terms and Conditions. You may cancel your membership at any time through the Dingdoor Platform or by contacting Dingdoor Support at [email protected]. 2.4 Property Information Authorization By providing your property address, you authorize Dingdoor to obtain, review, and utilize publicly available property information, including property characteristics, ownership records, permit history, and other information reasonably necessary to improve services, recommendations, maintenance planning, scheduling, and customer support. 2.5 Property-Based Membership Each Dingdoor Plus membership is associated with a single property address, and all membership benefits apply exclusively to that enrolled property. 2.6 Authorized Users The primary account holder may designate one or more authorized members to access and manage services associated with the enrolled property. Authorized users may schedule services, communicate with providers, approve appointments, and utilize membership benefits on behalf of the enrolled property. All authorized users of the enrolled property shall be subject to these Terms and Conditions and shall share the same membership benefits, limitations, exclusions, and obligations associated with the membership. 2.7 Non-Transferability Membership benefits may be shared among authorized users of the enrolled property but may not be transferred, assigned, extended, or applied to any other property, even if owned, occupied, rented, managed, or controlled by the same individual, household, family members, or account holder. 2.8 Additional Properties Each additional property requires its own active Dingdoor Plus membership to receive Dingdoor Plus benefits. SECTION 3 SUBSCRIPTION FEE 3.1 Monthly Billing Plan The Dingdoor Plus membership fee is Nineteen Dollars and Ninety-Nine Cents ($19.99 USD) per month under the Monthly Billing Plan. 3.2 Annual Billing Plan Members who enroll in the Annual Billing Plan receive pricing equivalent to Eighteen Dollars and Thirty Cents ($18.30 USD) per month, billed as a single annual payment. 3.3 Automatic Billing Authorization Membership fees are automatically charged to the payment method on file on the same day of each monthly billing cycle or on the same annual renewal date, as applicable. By enrolling in Dingdoor Plus, Customer authorizes Dingdoor to process recurring payments using the payment method on file until the membership is canceled in accordance with these Terms and Conditions. Customer is responsible for maintaining accurate, current, and valid payment information at all times. 3.4 Pricing Modifications Dingdoor reserves the right to modify membership pricing, fees, benefits, billing structures, or billing terms at any time upon providing reasonable notice to active members. Any pricing changes shall apply prospectively and shall become effective on the next applicable renewal or billing cycle following such notice. 3.5 Failed Payments If a payment is declined, rejected, reversed, disputed, charged back, or otherwise cannot be successfully processed, Dingdoor may suspend, restrict, or terminate membership benefits until all outstanding amounts have been paid. Dingdoor reserves the right to retry failed payment transactions using the payment method on file and to request updated payment information when necessary. 3.6 Taxes Membership fees do not include applicable taxes, governmental fees, assessments, or similar charges that may be imposed by applicable law. Any such amounts may be added where required. 3.7 Non-Refundable Fees Membership fees are non-refundable except where required by applicable law. No partial refunds, prorated refunds, credits, or reimbursements shall be issued for unused portions of a billing cycle, canceled services, unused benefits, periods of inactivity, or failure to utilize membership benefits. SECTION 4 URGENT REQUEST ASSISTANCE 4.1 Urgent Requests As part of the Dingdoor Plus Membership, members may submit urgent service requests through the Dingdoor Platform. 4.2 Dingdoor Response Efforts Upon receipt of a qualifying urgent request, Dingdoor will make commercially reasonable efforts to contact the member within twenty-four (24) hours to better understand the situation, assess available options, provide guidance, and assist in coordinating a potential solution. 4.3 Provider Availability Dingdoor may contact one or more Service Providers that may be available to perform the requested service and assist in facilitating communications, scheduling, and service coordination. However, all service availability, response times, scheduling, acceptance of work, pricing, and performance of services remain solely subject to the availability, capacity, location, scheduling constraints, and independent discretion of the applicable Service Provider. 4.4 No Guarantee of Resolution The twenty-four (24) hour response commitment applies solely to Dingdoor's effort to provide assistance, guidance, communication, and coordination support and does not constitute a guarantee that a Service Provider will be available, dispatched, scheduled, or able to resolve the issue within such timeframe. While Dingdoor will use commercially reasonable efforts to help facilitate a timely solution, Dingdoor does not guarantee the resolution of any emergency, urgent matter, repair, service request, property condition, project issue, or customer concern within any specific period of time. 4.5 Marketplace Status Customer acknowledges that Dingdoor operates as a technology platform, service coordination platform, customer support platform, and marketplace connecting Customers with independent Service Providers. Dingdoor does not perform, supervise, direct, control, manage, or guarantee the physical services performed by Service Providers. 4.6 Limitation of Liability To the fullest extent permitted by applicable law, Dingdoor shall not be liable for delays, scheduling limitations, Service Provider availability, inability to secure a provider, unsuccessful repairs, incomplete services, property damage, losses, costs, expenses, business interruptions, consequential damages, or other outcomes arising from or related to an urgent service request. The availability, timing, quality, and outcome of any service remain subject to the actions and decisions of the applicable Service Provider. 4.7 No Emergency Service Nothing in this section shall be interpreted as creating an emergency response service, disaster response service, guaranteed dispatch service, guaranteed repair service, public safety service, first-response service, or assumption of liability by Dingdoor. Urgent Request Assistance is a membership coordination benefit intended to help members obtain support and access available Service Providers more efficiently and does not create any guarantee of provider availability, service completion, or problem resolution. SECTION 5 PERSONAL ASSISTANCE 5.1 Personal Assistance Benefit As part of the Dingdoor Plus Membership, members may receive access to Personal Assistance services designed to help coordinate projects, schedule appointments, facilitate provider communications, assist with emergencies, support price negotiations, monitor claims, coordinate inspections, manage reminders, conduct follow-ups, and provide general customer support through the Dingdoor ecosystem. 5.2 Scope of Assistance Personal Assistance is intended to simplify the customer experience and help members manage service-related needs more efficiently. However, Personal Assistance is a coordination and support benefit only and does not constitute professional advice, project management services, property management services, emergency response services, construction management services, legal services, insurance services, financial services, or a guarantee of outcomes. 5.3 Human and AI Assistance Dingdoor may provide Personal Assistance through human representatives, AI-powered assistants, automated systems, or a combination thereof. Such tools may be used to collect information, organize requests, facilitate communications, coordinate services, manage reminders, assist with scheduling, monitor service progress, conduct follow-ups, support customer-service processes, and help manage administrative aspects of service requests. 5.4 Availability Limitations Availability of Personal Assistance may vary based on business hours, staffing levels, service demand, holidays, emergencies, geographic location, operational requirements, or other factors determined by Dingdoor. Human assistance may not be available at all times, and certain requests may initially be handled by AI-powered systems, automated support tools, or other technologies utilized by Dingdoor. Dingdoor reserves the right to determine the structure, availability, staffing, scheduling, communication methods, and operational procedures associated with the Personal Assistance benefit. 5.5 Reasonable Efforts Dingdoor will make commercially reasonable efforts to assist members, communicate with Service Providers, facilitate scheduling, coordinate follow-ups, support claim-related communications, and assist with resolution efforts when appropriate. However, Dingdoor does not guarantee provider availability, appointment availability, service performance, project completion, pricing outcomes, claim outcomes, emergency response times, scheduling results, inspections, repairs, communications, or resolution of any specific issue. 5.6 Provider Independence The availability, timing, quality, pricing, and performance of services remain subject to the independent decisions, availability, capacity, business operations, and actions of the applicable Service Provider. Customer acknowledges that Dingdoor operates as a technology platform and service coordination ecosystem and does not perform the underlying services provided by independent Service Providers. 5.7 Limitation of Liability To the fullest extent permitted by applicable law, Dingdoor shall not be liable for delays, missed appointments, provider actions, provider omissions, project outcomes, scheduling limitations, claim outcomes, pricing decisions, service performance, AI-generated recommendations, automated communications, data collection activities, administrative processing delays, or other matters outside Dingdoor's reasonable control. 5.8 No Guarantee of Outcomes Nothing in this section shall be interpreted as creating a guarantee of service, guarantee of provider availability, guarantee of pricing, guarantee of project completion, guarantee of claim resolution, guarantee of emergency response, guarantee of scheduling success, or assumption of liability by Dingdoor. The Personal Assistance benefit is intended solely to provide coordination, support, communication, and administrative assistance within the Dingdoor ecosystem and does not create any obligation by Dingdoor to achieve a specific outcome, result, service level, or resolution. SECTION 6 DINGDOOR GUARANTEE 6.1 Eligibility The Dingdoor Guarantee is available exclusively to active Dingdoor Plus Members who have maintained an active membership for a minimum of three (3) consecutive months. Members who cancel their membership before completing three (3) consecutive months are not eligible for the Dingdoor Guarantee. 6.2 Guarantee Benefit Subject to inspection, verification, eligibility requirements, and approval by Dingdoor, the Dingdoor Guarantee may provide up to Two Thousand Dollars ($2,000 USD) in labor-related corrective work benefits for qualifying workmanship-related claims. Any approved benefit shall be provided exclusively in the form of Dingdoor service credits and not as a cash reimbursement, cash payment, insurance payment, monetary settlement, or direct compensation. The maximum aggregate benefit available under the Dingdoor Guarantee shall not exceed Two Thousand Dollars ($2,000 USD) per Customer and per Property during any rolling twelve (12) month period, regardless of the number of projects, claims, repairs, service requests, recurring services, or Service Providers involved. 6.3 Service Provider Responsibility and Insurance Service Providers participating in the Dingdoor ecosystem are independent contractors and independent businesses and are not employees, agents, representatives, partners, joint venturers, subsidiaries, affiliates, or legal representatives of Dingdoor. Each Service Provider is solely responsible for its services, workmanship, personnel, supervision, permits, licenses, certifications, materials, equipment, safety practices, warranties, liabilities, acts, omissions, and service outcomes. Dingdoor requires Preferred Service Providers to maintain General Liability Insurance coverage as part of their participation in the Dingdoor ecosystem. Such insurance is intended to serve as the primary source for the investigation, handling, defense, settlement, and resolution of claims involving property damage, bodily injury, negligence, defective workmanship, service-related damages, or other liabilities arising from the Service Provider's work. Any claim involving damages, losses, injuries, property damage, negligence, defective workmanship, delays, omissions, or other liabilities arising from services performed by a Service Provider shall be directed primarily to the applicable Service Provider and, where applicable, the Service Provider's insurance carrier. Dingdoor may assist in coordinating communications, collecting documentation, facilitating inspections, helping initiate claims, and managing the initial stages of the claim process on behalf of the Customer; however, Dingdoor does not assume responsibility for the underlying services performed by the Service Provider and shall not be liable for claim outcomes, insurance decisions, coverage determinations, settlements, denials, judgments, damages, losses, or other liabilities associated with any claim. To the fullest extent permitted by law, Dingdoor shall not be responsible for property damage, bodily injury, negligence, defective workmanship, delays, losses, damages, or liabilities arising from services performed by independent Service Providers. 6.4 Claim Process Claims must be submitted to Dingdoor within seven (7) calendar days following completion of the applicable service. Customers are encouraged to inspect completed work within twenty-four (24) hours following service completion and promptly report any visible concerns. Claims may be submitted through the Dingdoor Platform, the Dingdoor mobile application, or by contacting [email protected]. Dingdoor reserves the right to inspect, investigate, verify, approve, deny, limit, modify, condition, or otherwise evaluate any claim submitted under the Dingdoor Guarantee. Submission of a claim does not create an automatic entitlement to any benefit, reimbursement, repair, corrective work, or compensation. 6.5 Reimbursement Method Approved claims are resolved exclusively through Dingdoor service credits. The Dingdoor Guarantee is not a cash refund program, reimbursement policy, insurance product, warranty policy, service contract, indemnification obligation, or assumption of liability by Dingdoor. 6.6 Exclusions The Dingdoor Guarantee does not apply to: (a) pre-existing conditions; (b) normal wear and tear; (c) customer misuse, neglect, abuse, improper maintenance, or unauthorized modifications; (d) damage caused by the Customer or third parties not engaged through Dingdoor; (e) services scheduled, performed, contracted, renewed, or paid for outside the Dingdoor Platform; (f) customer payments made directly to a Service Provider outside Dingdoor-approved payment channels; (g) manufacturer defects, product defects, material defects, or supplier-related issues; (h) acts of nature, natural disasters, weather-related events, floods, hurricanes, earthquakes, fires, lightning, or other force majeure events; (i) consequential, indirect, incidental, punitive, exemplary, special, or speculative damages; (j) personal injury claims, bodily injury claims, emotional distress claims, loss of use, loss of revenue, loss of profits, loss of business, loss of opportunity, or similar damages; (k) materials, equipment, permits, inspections, upgrades, redesigns, engineering services, architectural services, utility costs, transportation costs, or other non-labor expenses; (l) claims submitted after the applicable claim submission period; or (m) matters covered by manufacturer warranties, product warranties, insurance policies, third-party guarantees, or other available remedies. 6.7 Voluntary Customer Benefit The Dingdoor Guarantee is a voluntary customer benefit offered exclusively to eligible Dingdoor Plus Members. The Dingdoor Guarantee is separate from and secondary to any liability insurance, warranty, bond, or other protection maintained by the applicable Service Provider and may only be considered after applicable Service Provider remedies, warranties, insurance protections, or other available remedies have been reviewed by Dingdoor. Subject to inspection, verification, eligibility requirements, and approval by Dingdoor, the Dingdoor Guarantee may provide up to Two Thousand Dollars ($2,000 USD) in labor-related corrective work benefits for qualifying workmanship-related claims. The Dingdoor Guarantee is intended solely as an additional customer benefit to assist with approved labor-related corrective work and does not constitute insurance, liability coverage, a warranty policy, a service contract, a guarantee of outcomes, indemnification, or an assumption of liability by Dingdoor. Nothing in the Dingdoor Guarantee shall be interpreted as creating legal responsibility for the actions, omissions, workmanship, liabilities, damages, obligations, or insurance responsibilities of any Service Provider. The Dingdoor Plus Membership, the Dingdoor Guarantee, and all related membership benefits are not insurance products, warranty programs, indemnification programs, surety products, risk-transfer mechanisms, or assumptions of liability by Dingdoor. SECTION 7 MEMBER SAVINGS BENEFIT 7.1 Savings Benefit As part of the Dingdoor Plus Membership, members may be eligible to receive up to ten percent (10%) savings on qualifying services and products obtained through the Dingdoor Platform. 7.2 Negotiation Efforts The Member Savings Benefit represents Dingdoor's commitment to negotiate and seek the most favorable pricing reasonably available from participating Service Providers. Dingdoor will make commercially reasonable efforts to obtain up to a ten percent (10%) savings whenever possible; however, such savings are not guaranteed and may vary depending on the specific service, market conditions, project requirements, provider availability, location, timing, urgency, labor requirements, material costs, permit requirements, and other factors influencing the service. 7.3 Provider Pricing Authority Customer acknowledges that all pricing is ultimately determined by the applicable Service Provider and remains subject to the Service Provider's independent business judgment, operating costs, availability, scheduling constraints, and acceptance of any proposed discount. Dingdoor does not control, establish, mandate, or guarantee the pricing decisions of independent Service Providers. 7.4 Exclusions and Limitations The Member Savings Benefit may not apply to all services, projects, service categories, emergency requests, after-hours services, holiday services, expedited services, specialty services, custom projects, permit-related work, diagnostic visits, minimum service charges, materials, third-party costs, or situations where the Service Provider establishes pricing based on urgency, schedule prioritization, limited availability, or other special circumstances. Eligibility for savings may vary depending on the service category, market conditions, provider participation, and other operational considerations determined by Dingdoor and the applicable Service Provider. 7.5 Market Pricing Disclaimer Dingdoor does not guarantee that pricing obtained through the Dingdoor Platform will be lower than pricing offered by other providers, competitors, marketplaces, contractors, or third parties. Dingdoor does not guarantee any fixed pricing, specific discount amount, market-rate pricing, price-matching, pricing parity, or pricing consistency with quotes, estimates, proposals, or pricing information obtained by the Customer from other sources. 7.6 Pricing Adjustments Customer acknowledges that initial estimates, quotes, or pricing discussions may change following an inspection, diagnostic review, site visit, discovery of hidden conditions, permit requirements, safety concerns, access limitations, scope changes, unforeseen conditions, or other circumstances identified by the Service Provider after arriving at the service location. In the event of a pricing adjustment, Customer will be notified of the basis for the adjustment and will have the opportunity to approve or decline the revised pricing before additional work is performed. If the Customer declines the revised pricing, Dingdoor and the applicable Service Provider shall have no obligation to proceed with the requested services. 7.7 No Guaranteed Discount Nothing in this section shall be interpreted as creating a guaranteed discount program, guaranteed savings program, price-matching program, fixed-pricing program, or contractual obligation by Dingdoor to obtain any specific discount, savings amount, service price, market rate, or pricing outcome. The Member Savings Benefit is intended solely as a membership benefit designed to help members obtain competitive pricing opportunities through the Dingdoor ecosystem and shall not be construed as a guarantee of pricing, discount levels, or economic outcomes. SECTION 8 SERVICE PROVIDERS AND QUALITY STANDARDS 8.1 Provider Network Dingdoor is committed to building and maintaining a trusted network of qualified Service Providers capable of delivering high-quality services to Customers through the Dingdoor ecosystem. 8.2 Verification Standards To participate in the Dingdoor ecosystem, Service Providers may be subject to onboarding requirements, identity verification, business verification, licensing verification where applicable, insurance verification where applicable, service-category qualification requirements, quality-control reviews, performance monitoring, customer feedback evaluations, background reviews where permitted by law, and other standards established by Dingdoor. 8.3 Ongoing Monitoring Dingdoor continuously monitors provider performance through customer reviews, ratings, service history, responsiveness, quality-control evaluations, claim history, customer feedback, and other operational metrics designed to help maintain a high-quality customer experience. 8.4 Independent Contractor Status While Dingdoor establishes quality standards and performs ongoing monitoring, all Service Providers operate as independent contractors or independent business entities and are not employees, agents, representatives, partners, joint venturers, subsidiaries, affiliates, or legal representatives of Dingdoor. Nothing in these Terms shall be interpreted as creating an employment relationship, agency relationship, partnership, joint venture, franchise relationship, or similar legal relationship between Dingdoor and any Service Provider. 8.5 No Control of Operations Service Providers maintain independent control over their businesses, personnel, schedules, operations, methods, tools, materials, pricing, service execution, and business decisions. As a result, Dingdoor does not supervise, direct, control, manage, or guarantee the day-to-day performance of services performed by Service Providers. 8.6 No Guarantee of Provider Conduct Although Dingdoor expects Service Providers to comply with Dingdoor standards, policies, customer-service expectations, quality requirements, and professional conduct expectations, Dingdoor cannot guarantee the actions, omissions, performance, decisions, conduct, workmanship, availability, timeliness, professionalism, or outcomes of any individual Service Provider. 8.7 Provider Responsibility Customers acknowledge that Service Providers remain solely responsible for their services, workmanship, warranties, permits, licenses, certifications, insurance obligations, liabilities, personnel, subcontractors, acts, omissions, and service outcomes. Service Providers are solely responsible for complying with applicable laws, regulations, permitting requirements, licensing requirements, safety requirements, and insurance requirements applicable to their services. 8.8 Dingdoor Assistance In the event of a service concern, complaint, dispute, workmanship issue, scheduling issue, customer-service issue, or claim, Dingdoor may assist in facilitating communications, collecting documentation, coordinating inspections, monitoring resolution efforts, and supporting the Customer throughout the process. However, Dingdoor does not assume responsibility for the underlying services performed by the Service Provider and shall not be liable for the Service Provider's actions, omissions, decisions, workmanship, delays, damages, liabilities, or service outcomes. 8.9 Provider Cooperation Service Providers participating in the Dingdoor ecosystem are expected to cooperate with Dingdoor's quality-control procedures, customer-support processes, claim-review procedures, audit procedures, and dispute-resolution efforts. However, as independent contractors and independent businesses, Service Providers ultimately retain responsibility for their own decisions, actions, communications, resolutions, and business practices. 8.10 Customer Reporting Customers are encouraged to report concerns, service issues, complaints, provider misconduct, quality concerns, safety concerns, communication issues, workmanship concerns, or other incidents directly through the Dingdoor Platform, customer support channels, reviews system, ratings system, or other communication channels made available by Dingdoor. Prompt reporting helps Dingdoor evaluate concerns, monitor provider performance, and support quality-control efforts. 8.11 Ratings and Reviews Customer reviews, ratings, feedback, quality-control audits, service history, claim history, responsiveness metrics, and operational performance metrics play an important role in maintaining the integrity of the Dingdoor ecosystem and helping identify opportunities for continuous improvement. Dingdoor reserves the right to use such information in evaluating, monitoring, restricting, suspending, removing, or otherwise managing Service Provider participation within the Dingdoor ecosystem. 8.12 Continuous Improvement Dingdoor will continue to make commercially reasonable efforts to monitor provider performance, promote high service standards, improve customer experiences, support Customers, and advance its mission of delivering a trusted and reliable service ecosystem. However, Dingdoor does not guarantee the performance, conduct, responsiveness, availability, qualifications, workmanship, pricing, scheduling, or outcomes of independent Service Providers. Nothing in this section shall be interpreted as creating a guarantee of service quality, provider performance, provider availability, project outcomes, or assumption of liability by Dingdoor. SECTION 9 CANCELLATION AND MODIFICATION POLICY 9.1 Cancellation Rights No contracts. Dingdoor Plus is a flexible membership program, and Members may cancel their membership at any time. Membership cancellations may be completed through the Dingdoor Platform or by contacting Dingdoor Support at [email protected]. 9.2 Benefits Through Billing Cycle Following cancellation, membership benefits shall remain active through the end of the current billing cycle, allowing the Member to continue enjoying the benefits associated with the membership during that period. Cancellation shall become effective at the conclusion of the applicable billing cycle. 9.3 No Partial Refunds No partial refunds, prorated refunds, credits, reimbursements, or adjustments shall be issued for unused portions of a billing cycle, unused benefits, canceled services, periods of inactivity, or failure to utilize membership benefits. Membership fees remain non-refundable except where required by applicable law. 9.4 Effect of Cancellation Upon the effective date of cancellation, all Dingdoor Plus benefits shall terminate, including, but not limited to: (a) membership pricing benefits; (b) member savings benefits; (c) priority response benefits; (d) Personal Assistance benefits; (e) recurring service discounts; (f) access to Dingdoor Plus-exclusive benefits; and (g) eligibility for future Dingdoor Guarantee benefits. 9.5 Pending Claims Claims submitted prior to cancellation may continue to be reviewed and processed by Dingdoor in accordance with the Dingdoor Guarantee terms, eligibility requirements, verification procedures, claim review procedures, and approval requirements in effect at the time the claim was submitted. Cancellation of a membership does not automatically create eligibility for a claim, nor does it obligate Dingdoor to approve, reimburse, compensate, repair, or provide benefits for any pending claim. Submission of a claim prior to cancellation shall not alter the review, investigation, verification, approval, denial, limitation, or eligibility requirements applicable to such claim. 9.6 Recurring Services After Cancellation If a Member cancels Dingdoor Plus before a scheduled recurring service, subscription service, maintenance service, or future appointment is performed, any membership discounts, pricing benefits, or Dingdoor Plus-exclusive pricing previously applied to future services may be removed. Such services may be billed at the standard non-member rate unless otherwise approved by Dingdoor. 9.7 Modifications Dingdoor reserves the right to modify, update, amend, replace, suspend, discontinue, or otherwise change these Terms and Conditions, membership benefits, pricing, eligibility requirements, policies, procedures, billing terms, operational requirements, program features, or other aspects of the Dingdoor Plus Membership at any time. 9.8 Notice of Changes Dingdoor may provide notice of material changes through email, the Dingdoor Platform, mobile application notifications, account notifications, website postings, or other reasonable means of communication. Unless otherwise stated in the applicable notice, modifications shall become effective upon posting or on the effective date specified by Dingdoor. 9.9 Acceptance of Updates Continued use of Dingdoor Plus, continued access to membership benefits, renewal of membership, payment of membership fees, continued scheduling of services, continued use of the Dingdoor Platform, or continued participation in the Dingdoor ecosystem following such notice shall constitute acceptance of the updated Terms and Conditions. 9.10 Sole Remedy If a Member does not agree with any modification, update, amendment, replacement, suspension, or change to these Terms and Conditions, the Member's sole remedy shall be to cancel the Dingdoor Plus Membership prior to the effective date of the applicable change. Nothing in this section shall be interpreted as limiting Dingdoor's ability to modify, improve, suspend, replace, restructure, or discontinue membership benefits, provided such actions are carried out in accordance with applicable law. SECTION 10 GOVERNING LAW, VENUE AND DISPUTE RESOLUTION 10.1 Applicable Local Laws To the extent applicable, services performed through the Dingdoor Platform shall remain subject to the laws, regulations, licensing requirements, permitting requirements, consumer protection laws, building codes, safety regulations, and other legal requirements applicable in the jurisdiction where such services are performed. Customers and Service Providers remain responsible for complying with all applicable laws, regulations, codes, licensing requirements, permit requirements, and governmental requirements associated with the services provided. 10.2 Exclusive Venue To the fullest extent permitted by applicable law, any dispute, claim, controversy, action, proceeding, investigation, demand, or legal matter arising out of or relating to these Terms and Conditions, the Dingdoor Plus Membership, the Dingdoor Platform, payments processed through Dingdoor, customer accounts, membership benefits, services coordinated through Dingdoor, or the relationship between Customer and Dingdoor shall be exclusively resolved in the state or federal courts located in the jurisdiction where Dingdoor maintains its principal corporate headquarters or primary legal office at the time such dispute arises. 10.3 Consent to Jurisdiction Customer expressly consents to the personal jurisdiction and venue of such courts and waives any objection based upon inconvenience of forum, improper venue, lack of personal jurisdiction, forum non conveniens, or similar legal doctrines. Customer further agrees not to initiate, maintain, or pursue claims against Dingdoor in any jurisdiction other than the jurisdiction described in these Terms, except where such restriction is prohibited by applicable law. 10.4 Good-Faith Resolution Requirement Prior to initiating litigation, arbitration, administrative proceedings, regulatory complaints, or other formal legal proceedings against Dingdoor, the parties agree to make commercially reasonable and good-faith efforts to resolve the dispute through direct communication, informal negotiations, and voluntary resolution procedures. Nothing in this section shall prohibit either party from seeking emergency equitable relief, injunctive relief, temporary restraining orders, or other remedies where immediate action is reasonably necessary to protect legal rights or prevent irreparable harm. 10.5 Equitable Remedies Customer acknowledges that violations involving intellectual property rights, proprietary information, confidential information, misuse of the Dingdoor Platform, unauthorized use of Dingdoor technology, misuse of Dingdoor branding, fraudulent activity, or other conduct causing irreparable harm may entitle Dingdoor to seek injunctive relief, equitable remedies, specific performance, temporary restraining orders, preliminary injunctions, permanent injunctions, or other remedies available under applicable law. Such remedies shall be available in addition to any other rights or remedies available to Dingdoor. 10.6 Severability If any provision of these Terms and Conditions is determined by a court or tribunal of competent jurisdiction to be invalid, illegal, unenforceable, or overbroad, such provision shall be modified and enforced to the maximum extent permitted by applicable law, and the remaining provisions shall remain in full force and effect. 10.7 Survival All provisions relating to limitations of liability, disclaimers, indemnification obligations, dispute resolution procedures, venue provisions, governing law provisions, intellectual property protections, confidentiality obligations, payment obligations, claim limitations, and other provisions which by their nature should survive termination shall survive cancellation, expiration, suspension, or termination of the Dingdoor Plus Membership. 10.8 Entire Agreement These Terms and Conditions constitute the complete and exclusive agreement between Customer and Dingdoor regarding the Dingdoor Plus Membership and supersede all prior or contemporaneous discussions, communications, representations, understandings, proposals, marketing materials, or agreements relating to the subject matter herein. Customer acknowledges that enrollment in Dingdoor Plus is based solely upon the terms expressly contained in these Terms and Conditions and not upon any oral statements, marketing materials, expectations, assumptions, or representations not expressly incorporated herein. SECTION 11 CUSTOMER ACKNOWLEDGEMENT AND ACCEPTANCE 11.1 Review of Terms Customer acknowledges that Customer has carefully reviewed these Terms and Conditions, understands their contents, and has had the opportunity to seek independent legal, financial, tax, insurance, or other professional advice prior to enrollment. 11.2 Voluntary Acceptance Customer voluntarily elects to enroll in Dingdoor Plus and agrees to be legally bound by these Terms and Conditions, including all limitations, exclusions, disclaimers, eligibility requirements, payment obligations, dispute resolution provisions, and membership requirements contained herein. 11.3 Electronic Acceptance Customer agrees that enrollment, account registration, electronic signature, digital signature, click-through acceptance, checkbox acceptance, payment submission, membership activation, continued use of Dingdoor Plus, continued use of the Dingdoor Platform, or any other legally recognized manifestation of assent shall constitute valid acceptance of these Terms and Conditions. Such acceptance shall have the same legal force and effect as a handwritten signature. 11.4 Authorization to Communicate Customer authorizes Dingdoor and its representatives to communicate regarding membership benefits, service requests, appointments, claims, billing matters, account administration, quality-control reviews, reminders, follow-ups, customer-support matters, and other membership-related activities through email, telephone, SMS, mobile notifications, platform notifications, AI-powered communications, automated systems, or other communication channels provided by Customer. 11.5 Reliance on Information Provided Customer represents that all information provided to Dingdoor is true, accurate, complete, and current to the best of Customer's knowledge and agrees to promptly update any material changes affecting the membership account. 11.6 Continuing Consent Customer acknowledges and agrees that these Terms and Conditions shall remain applicable throughout the duration of the Dingdoor Plus Membership and any subsequent renewals, recurring billing cycles, recurring services, claims, benefit reviews, or membership-related activities unless otherwise terminated in accordance with these Terms and Conditions. 11.7 Acknowledgement of Independent Service Providers Customer acknowledges that Dingdoor operates as a technology platform and service coordination ecosystem and that all Service Providers operate as independent contractors or independent business entities. Customer further acknowledges that Dingdoor does not perform the underlying services requested through the Dingdoor Platform. 11.8 Acceptance By enrolling in Dingdoor Plus, activating a Membership, submitting payment, clicking an acceptance button, using the Dingdoor Platform, or otherwise participating in the Dingdoor Plus Membership Program, customer acknowledges that customer has read, understood, and agrees to be legally bound by these terms and conditions.